FAQ – Ordway

What if I have special needs?

For patrons with disabilities, wheelchair-accessible seats, restrooms and other facilities are available at Ordway. Please indicate your needs when ordering tickets. Braille and large-print programs are available at Patron Services in Ordway’s first level lobby. Audio description will be available each Minnesota Opera season. Call 612-333-6669 for details. Opera patrons who are hearing-impaired may use infrared listening systems available at Patron Services. English translations are also projected above the stage for all productions. For more information visit our accessibility information and the Ordway’s accessibility information


Can I take pictures?

Cameras and recording equipment are strictly prohibited in the theater. Please have all mobile phones and pagers turned to the silent mode. Please check these items with an usher.


Can I bring in my food and beverage?

As of March 2015, beverages purchased at Ordway Concessions are allowed in the Music Theater. Hot beverages must have a lid. Food is not permitted in the theater.


Is smoking allowed?

Ordway is a smoke free facility.


Is there a lost and found?

Lost and found is located at the Stage Door. Call 651-282-3070 for more information. Items of value are turned in to Patron Services during an event and non-valuable items are given to Coat Check during an event when Coat Check is open.

Once an event concludes, any lost and found items from either location are brought to the Stage Door and stored there until they are claimed.


What if there is an emergency?

The phone number for emergencies is 651-282-3000. Emergency messages are delivered immediately during performances. Persons expecting emergency messages should leave their seat locations with the calling party and should notify the Event Supervisor upon arrival at the theater (let the Ticket Office or an usher know you need to contact the Event Supervisor).


Can children attend?

Children under the age of six are not permitted in the hall. Children over the age of six are welcome for most performances; however, some operas are more appropriate for children than others. Please call Patron Services at 612-333-6669 for age recommendations.