Position: Audience Services Representative
Department: Marketing & Communications
Reports to: Audience Services Manager
Status: Seasonal part-time, non-exempt
Time frame: February 2017 – June 2017
Hours: Monday – Friday, some weeknights and weekends, 15-25 hours/week
Hourly wage: $11.50
This entry-level position provides excellent customer service to all Minnesota Opera patrons via multiple channels (inbound and outbound calls, email, mail, in person) and supports daily Ticketing operations. Representatives will possess expert knowledge of Minnesota Opera performances and events, and will go above and beyond to ensure an extraordinary customer experience, both at the Opera Center in Minneapolis and at the Ordway in St. Paul. Employment is through June of 2017.
- Provides exceptional, concierge-style customer service for Minnesota Opera patrons in the Ticket Office, call center, at performances, and other events.
- Provides clear and accurate information to patrons regarding Opera performances, events, and policies.
- Serves as an Opera ambassador by facilitating orders and responding to inquiries via multiple channels.
- Processes subscription orders, single ticket orders, exchanges, ticket donations, and contributions; ensures accuracy for financial accountability and reporting.
- Uses sales-through-service approach in targeted outbound sales and fundraising efforts.
- Makes recommendations and upsell suggestions (tickets, events, memberships) to build patron affinity.
- Fields customer service issues, records feedback, and communicates pertinent information to managers.
- Assists with maintenance of the patron database.
- Contributes to team effort by accomplishing related results as needed.
- Exemplary customer service and sales ability required.
- Strong computer skills required; working knowledge of Microsoft Office and Outlook preferred.
- Ticketing services or hospitality experience preferred; experience with SRO, Patron Edge, or Raiser’s Edge a plus.
- Engaging personality – good work ethic, high standards, discretion, maturity, and composure, especially when under pressure.
- Strong communication, quantitative, and organization skills.
- Able to work flexible daytime hours, some nights, and weekends as required by the Opera’s schedule and sales cycles
- Interest in and enthusiasm for opera, music, and/or the performing arts.
Submit cover letter and résumé with 2 references via email no later than January 27, 2017 to:
Audience Services Manager
620 North First Street
Minneapolis, MN 55401
There are no internship openings at this time.
Minnesota Opera Orchestra
Core Section Violin I
Core 4th Horn & sub/extra Horn
Minnesota Opera will hold auditions to fill the core vacancy of 4th horn and expand and update the horn substitute/extra list on Monday, March 27. Auditions for the core section violin position will be held on Tuesday, March 28. Violin candidates will also be considered for the sub/extra list.
Auditions are by appointment only. Candidates will be asked to prepare selected operatic and symphonic excerpts. Excerpts and musical requirements can be found at these links:
The positions are paid $187.00 per service. The horn position is available beginning April, 2017. The violin position will be available in September 2017. Average number of services per season : 55 – 60.
Qualified candidates should submit resume and $35 refundable deposit no later than March 6 to: The Minnesota Opera, 620 North 1st Street, Minneapolis, MN 55401, Attn: Roxanne Stouffer Cruz. Deposits will be returned upon arrival at audition or if candidate is not granted an audition. Due to limited audition time, priority will be given to requests received March 6 or before. Musicians submitting resumes after that date may not be guaranteed an audition. All musicians must maintain membership in good standing with the Twin Cities Musicians Union for any engagements with The Minnesota Opera Orchestra. Minnesota Opera is an equal opportunity/affirmative action employer.
Resident Artist Program
One of North America’s premier training programs, the Minnesota Opera Resident Artist Program offers a full season of employment for talented artists beginning their professional careers. From late August through May, Resident Artists gain valuable experience in assignments ranging from ensemble, understudy, and comprimario, to principal roles in mainstage productions. Resident Artists also perform at concerts, donor functions, and education and outreach events.
The application deadline for the 2017-18 season has passed. Stay tuned for details about the 2018-19 season!
Questions? Email email@example.com.
Light Walkers are volunteers who assist the lighting designer by standing in for the singers onstage while the designer creates the lighting cues for the opera. Light Walkers are important to the design process because light can look very different on a human being than it looks on an empty stage. Light Walking sessions occur during the daytime in the week prior to opening night. Light Walkers are needed for every production. No training is required for this opportunity, but Light Walkers must be able to stand for extended periods of time.
Additional benefits of Light Walking opportunities:
- Visit the stage and see the sets prior to the production opening – a true “behind the scenes” experience!
- See designers and crew at work and gain an understanding of the production
- Meet staging staff and designers
Volunteers are scheduled in the order responses are received. You will receive a confirmation e-mail with your scheduled Light Walking sessions and further instructions.
As a thank you, Light Walkers will be invited, along with one guest, to attend the final dress rehearsal of the opera.
If you are interested, please fill out the form below or contact Julia Gallagher at firstname.lastname@example.org with your name, number, email and what date(s) you’d like to join us! Thank you!
Have you ever dreamed of performing in a Minnesota Opera production onstage at the Ordway? Apply to become a “super” – a non-singing actor – and your dream just might come true! Your responsibilities may include interacting with the principal artists, chorus, or dancers, moving props or furniture around the stage, and even playing characters that help move the action along. Whatever your specific tasks, supers are an integral part of an opera production! Our super needs vary from show to show, but at different times we need men, women, boys, and girls, of all ages, shapes, and sizes.
Project Opera is Minnesota Opera’s youth training program for talented young singers. The group performs one opera a year that is for kids and by kids. Project Opera students also serve as the children’s chorus in Minnesota Opera main stage productions.
Minnesota Opera is an Equal Opportunity Employer.